Shipping & Delivery
We provide you with the best possible service we can, so we would ask that you provide us with the maximum lead time possible. Due to our rural location we only dispatch on Monday, Tuesday and Wednesday. As our produce is perishable, we prefer not to send out parcels any later which may get stuck in a depot over the weekend.
Smaller packages are now sent by Royal Mail Next Day (Special) Delivery, heavier and larger items are sent with Parcel Force and Fedex UK.
Due to our very rural location, only one post uplift a day is possible. We use a 24 hour delivery service however your order will actually take 48 hours from leaving us to arrive. Please bare this in mind
You can request, by phone, 24hour Guaranteed Delivery at an extra cost for last minute orders and special delivery dates though we must warn you Saturday delivery is extremely expensive.
We endeavour to deliver your orders on the requested date however sometimes adverse weather conditions or circumstances beyond our control prevent this from happening in which case your delivery will reach you at the next available opportunity.
All orders are packed with reusable ice/gel packs to maintain a low temperature during transit.
All small packages and sides are sent in sealed insulated pouches or polystyrene boxes. Hampers will be packed in cardboard boxes with and ice/gel packs.
Postage, packing, and delivery is not charged on orders over £90 however there is a fixed charge of £11.50 on each individual parcel over 1Kg to a single address.
PERSONAL MESSAGES AND SPECIFIC DELIVERY DATES
Please leave your personal messages, which we will enclose as a handwritten note with your gift, in the ORDER NOTES box at the BOTTOM OF THE CHECKOUT DETAILS page.
Specific DELIVERY DATES and any special DELIVERY INSTRUCTIONS should also be left here.
CHRISTMAS DELIVERY – If your order is for Christmas please let us know in the ORDER NOTES box at the BOTTOM OF THE CHECKOUT DETAILS page.
Specific DELIVERY DATES and instructions should be left in the ORDER NOTES box as well.
ORDERING FOR CHRISTMAS AND NEW YEAR 2022
We would appreciate receiving all orders for Christmas delivery in the UK, no later than midday/12 noon on Friday 16th December, this will guarantee dispatch on the week beginning Monday 19th to ensure your parcels arrive on time.
We always do our very best to process late orders but it must be taken into account that due to our proximity sometimes adverse weather conditions and or circumstances beyond our control prevent this from being a possible option. Orders made after the allotted date will incur a surcharge for Special Delivery. Orders for delivery between Christmas and New Year can only be despatched on Wednesday 28th December by Special Delivery.
Privacy & Security
Protecting your privacy is important to us and we only collect the information you have consented to give and data which is necessary to process your orders. This information helps us to provide you with an efficient service.
We do not store credit card details, nor do we share customer details with any 3rd parties.
You will receive a confirmatory email once your order has been processed. All Credit Card transactions are processed securely through their servers. We do not hold your card details anywhere within our systems.
Returns, Replacements & Cancellations
Due to the perishable nature of our products, we do not accept returns. Refunds or replacement goods will be offered at the discretion of the company. If for any reason you are not completely satisfied with our products or the service you have received, please contact the us immediately.
If you should wish to cancel your order this can be done online or by phoning the office, all cost and charges will be reimbursed providing the item/s have not already been despatched.
Ordering with our on line shop is a quick and secure way of receiving your goods.
On your first visit you will be required to register before you can proceed with an order. You will receive a confirmation email which you must verify by clicking on the link in the email. Following your registration, you will be able to manage your account, it is neccessary to complete your address and billing details.
You can place and order by calling us on 01880 760378